At Seazonex, we prioritize your satisfaction and strive to provide high-quality ethnic clothing. If you are not entirely satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy details below.
1. Eligibility for Returns
You can request a return under the following conditions:
- The product is unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
- The return request is made within 7 days of delivery.
- The item received is defective, damaged, or incorrect.
Note: Customized or altered items and clearance sale products are not eligible for return unless defective or damaged.
2. How to Initiate a Return
To initiate a return:
- Contact us at [Insert Email Address] or [Insert Phone Number] within the return window.
- Provide your order details, reason for return, and images of the product (if damaged or defective).
- Our team will review your request and guide you through the next steps.
3. Return Shipping
- For defective, damaged, or incorrect products, Seazonex will cover the return shipping cost.
- For other returns, customers are responsible for return shipping charges.
- Ensure the product is securely packaged to prevent damage during transit.
4. Refund Process
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days after approval.
Refund Scenarios:
- Full Refund: Issued for defective, damaged, or incorrect products.
- Partial Refund: Issued for items returned with missing parts, damaged packaging, or signs of use.
Note: Shipping charges for the original order are non-refundable.
5. Exchange Policy
Exchanges are subject to product availability. If you wish to exchange an item, follow the return process and mention your preference for an exchange.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or altered products.
- Clearance or sale items.
- Items with missing tags or damaged due to customer mishandling.
7. Cancellations
- Orders can be canceled before they are shipped. Contact us immediately at [Insert Email Address] for cancellations.
- Once the order is shipped, cancellations are not permitted, and the return process will apply.
8. Contact Us
For further assistance with returns, exchanges, or refunds, contact us:
Seazonex Customer Support
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]